Refund policy

1. General Policy

At [Your Pet Store Name], we want every customer to be satisfied with their purchase. If you’re not happy with an item, we’re here to help. This policy applies to all in-store and online purchases unless stated otherwise.

2. Eligibility for Returns

Non-Live Merchandise (supplies, accessories, toys, etc.)

  • Items may be returned within 14–30 days of purchase (choose timeframe).

  • Must be in new, unused condition with original packaging.

  • Receipt or proof of purchase is required.

Food & Treats

  • Unopened bags/cans may be returned within 14–30 days.

  • Opened food may be returned only if there is a quality concern or pet allergy issue.

Live Animals

Due to health, safety, and biosecurity reasons:

  • Live animals are non-returnable.

  • Customers must inspect animals before leaving the store.

  • If the animal becomes ill shortly after purchase, please contact us immediately. We may offer:

    • A health guarantee (if provided by the store)

    • Examination by an approved veterinarian

    • Replacement options depending on the species and situation
      (Customize this based on your store’s actual practice.)

3. Refunds

  • Refunds for eligible items will be issued to the original payment method.

  • Credit/debit card refunds may take 3–10 business days to appear.

  • Cash refunds are issued in-store.

  • Items purchased with gift cards or store credit will be refunded as store credit.

4. Exchanges

  • Exchanges are allowed for the same item or a similarly priced item if the product is defective or unused.

  • Food exchanges due to allergies or dietary changes may be accepted at our discretion.

5. Defective or Damaged Products

If an item is damaged, defective, or incorrect upon receipt:

  • Contact us within 48–72 hours.

  • We will arrange replacement, exchange, or refund at no extra cost.